This site is managed by EUROSOL SAT with its registered office at CR SECTOR CUARTO 2755 BIS, 04738 VICAR (ALMERIA) Spain, and Tax Identification Number CIF CIF / NIF V04324323.
EUROSOL SAT is committed to protecting your Personal Data (such as your name, address, phone number, date of birth, email address, credit card number, gender, language preference, and product category preferences). We will collect Personal Data that you voluntarily provide and process it for the following purposes (the "Purposes"):
- Conduct transactions with you and manage your membership in our loyalty system, if applicable.
- Send you commercial communications, provided you have given your consent.
- Understand and analyze your needs and preferences.
- Develop, improve, market, and provide products and services to meet your needs.
- Allow you to participate in promotions and contests.
- Allow you to participate in customer or stakeholder surveys and respond to inquiries or complaints.
We may securely store or process such Personal Data anywhere in the world as long as necessary for the Purposes. We use SSL (Secure Sockets Layer) technology. You may unsubscribe from subscriptions or commercial emails at any time by contacting us in writing as indicated in our communications.
Our websites use cookies and beacons to improve the user experience. If your browser allows it, you may refuse cookies, although doing so may affect your use of our website and limit your ability to access certain features or conduct transactions.
1. Privacy Approach
1.1. EUROSOL SAT acknowledges that the protection of your Personal Data is essential for building trust and maintaining a good relationship with you.
1.2. This Privacy Policy outlines our commitments and your rights concerning the Processing of your Personal Data in accordance with applicable legislation.
1.3. In certain specific cases, this Privacy Policy may be supplemented by additional policies, terms, and conditions, or by brief Privacy Statements for specific purposes, which will be identified as mandatory.
1.4. By providing your Personal Data, you consent to its collection, use, and Processing (including disclosure) as described in this Privacy Policy.
2. Data Collection
2.1. We may communicate with you through various channels, including our headquarters, customer loyalty systems, the internet (via our sales or information websites), or our direct contact line (EUROSOL SAT). Other communication methods include postal mail, email, phone, fax, or text messages sent to your mobile phone. However, our preferred communication method is email due to its lower environmental impact. These communications may involve the exchange of information about you. Some data may personally identify you (as defined in Section 3 below), while other data (particularly those obtained through access to our websites) will constitute information that does not personally identify you (as described in Section 4 below). This Privacy Policy primarily addresses the Processing of Personal Data.
2.2. We will inform you about the purpose of collecting Personal Data and how it will be processed.
3. Personal Data
3.1. EUROSOL SAT limits the volume and type of information collected to what is necessary for the stated Purposes. We will not collect your Personal Data unless you voluntarily provide it (directly or indirectly).
3.2. While the precise details of Personal Data collected may vary depending on the intended purpose, we generally collect the following Personal Data:
- name
- address
- Phone number(s)
- Date of birth
- Email address
- Gender
- Language preference and product category preferences
- National ID number
- For Data Protection contracts, information required for proper implementation under applicable regulations.
4. Non-Personally Identifiable Information
4.1. When collecting information via our Website, as with many other websites, we automatically gather certain Non-Personally Identifiable Information regarding site usage that does not directly identify you. Examples include your computer's IP address, your Internet Service Provider's IP address, the date and time of your website visit, the URL from which you directly accessed our site, your operating system, sections visited, pages read, images viewed, and content downloaded from our website.
4.2. We may use Non-Personally Identifiable Information to compile tracking data reports related to site user statistics, traffic patterns, and purchases made on the site. These tracking reports cannot be directly linked to user identities or Personal Data.
4.3. Your visits to our Website will be recorded; however, we cannot personally identify you unless you specifically choose to share such information with us. We use this information to better understand how associates and stakeholders use our Website and to tailor it to meet visitor needs.
5. When Are Personal Data Collected and How Are They Used?
5.1. EUROSOL SAT collects Personal Data for the following purposes:
5.1.1. Conducting transactions with you, managing communications, and handling your membership in our customer loyalty system.
5.1.2. Sending you commercial communications, provided you have given your consent.
5.1.3. Understanding and analyzing sales, as well as your needs and preferences.
5.1.4. Developing, improving, marketing, and supplying products and services tailored to your needs.
5.1.5. Allowing participation in promotions and contests.
5.1.6. Permitting participation in customer or stakeholder surveys.
5.1.7. Responding to inquiries and complaints.
5.1.8. Managing your membership in our loyalty systems.
5.2. We will retain Personal Data only as long as necessary for the specific purposes for which they were collected. Data are retained following our guidelines, procedures, and principles, in compliance with applicable laws in each Relevant Jurisdiction.
5.3. Personal Data may be disclosed if required by applicable law or upon request from competent authorities.
5.4. If you consent to receive these communications, you may unsubscribe at any time by contacting us as described in Section 6.4 below.
5.5. If we need to collect your Personal Data for purposes not previously disclosed or covered by this Privacy Policy, we will inform you and seek consent before proceeding or as soon as possible thereafter. However, we will use your Personal Data only for the specified purpose if it is necessary to fulfill a contract to which you are a party, to carry out requested actions before concluding a contract, or for other lawful purposes.
6. Consent (Opt-In – Opt-Out)
6.1. Acceptance: EUROSOL SAT will not use your Personal Data for any purpose that has not been previously specified, unless we have obtained your prior consent or unless such use is required by law.
6.2. Providing consent to supply Personal Data is not a condition for us to offer you a product or service, unless the requested information is mandatory to fulfill a legitimate and explicitly specified purpose.
6.3. In particular, we will generally request your prior express consent (opt-in) before sending you marketing communications (refer to Section 5.1.2 above). When you have requested or accepted to receive marketing information and communications regarding EUROSOL SAT products.
6.4. Opt-Out: You may revoke your consent to our collection, use, or disclosure (generally, Processing) of your Personal Data at any time by contacting us in writing as indicated (via email, postal mail, text messages, etc.), as specified in the communications we send you or in the relevant documents you may have subscribed to (for example, in relation to our customer loyalty program), depending on the country where you reside or the channel through which you have previously accepted to receive our communications. If you have any questions regarding the functionality we provide for unsubscribing, as indicated in this section, please contact us at the address or through the means indicated in Section 14 of this Privacy Policy.
6.5. When you have previously accepted to receive our commercial communications in accordance with Section 6.3 above while also being registered in our loyalty program, should your membership in said program end for any reason, this will not be considered an automatic request to unsubscribe. We will continue to consider that we have your consent unless you specifically revoke it, in accordance with Section 6.4.
7. Correction of Information
7.1. EUROSOL SAT maintains accurate, complete, and up-to-date Personal Data as necessary, taking into account their usage and our customers' interests.
7.2. You are responsible for informing us of any changes to your Personal Data and ensuring that such information is accurate and up-to-date.
8. Access and Updating of Personal Data
8.1. Depending on the legislation of each Relevant Jurisdiction, some customers have the rights to access, rectify, cancel, and object to the processing of their Personal Data stored by us, and they also have the right to be informed about its use and disclosure. Even if such rights are not mandated by law, we may still allow you access to the information. We recommend that all requests for access to Personal Data maintained by EUROSOL SAT be made in writing, although we do not impose any formal obligation in this regard. However, we may request you to provide reasonably necessary additional information to process your request.
8.2. In general, responding to a customer's request for information (in accordance with Section 14 below) will involve zero or minimal costs for the customer. However, subject to the laws of each Relevant Jurisdiction, a reasonable charge may be applied for the costs of providing a written response, with prior notice to the customer of the exact charge amount, which will not exceed the maximum amount permitted by the Relevant Jurisdiction's legislation. Personal Data requested will be provided to the customer in a generally understandable format.
8.3. We will modify Personal Data contained in our database or elsewhere when any person provides credible proof of inaccuracies or errors. Modifications may involve corrections, deletions, or additions of information and notifying any third party to whom the data were disclosed. However, we may not be able to modify data related to past purchase or return transactions.
9. Effective Date and Changes to the Privacy Policy
9.1. This Privacy Policy is effective as of May 2016.
9.2. We reserve the right to modify our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post the changes on the Homepage so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it to third parties. In this Privacy Policy, "Homepage" means the homepage of the Website. Likewise, "Website" refers to the EUROSOL SAT website or any other website managed by EUROSOL SAT. If you continue to use our services after we have modified our Privacy Policy, you will be bound by the changes.
9.3. If at any point we introduce significant changes to this policy, such as deciding to use Personal Data for purposes other than or in addition to the Purposes described in this policy (Section 5 above) or those communicated at the time of data collection, we will notify you via email unless we do not have your email address, in which case we will use any other available communication method depending on the contact details you have provided to us. We will only proceed with such significant changes after obtaining your consent.
10. How Do We Keep Your Data Secure?
10.1. EUROSOL SAT protects Personal Data against potential cases of loss or theft, as well as unauthorized activities involving access, disclosure, copying, use, or modification. We implement safeguarding and security measures proportional to the confidentiality of the Personal Data, regardless of the format in which they are stored.
10.2. We use various methods to protect Personal Data, including:
10.2.1. Physical measures: Restricting access to company offices.
10.2.2. Technical tools: Passwords and encryption following standard industry practices.
10.3. Online security is also a priority. EUROSOL SAT incorporates security measures such as encryption tools and authentication methods to protect your Personal Data against unauthorized use. We also use firewalls to safeguard our servers and network, preventing unauthorized users from accessing and manipulating stored files and other information.
10.4. We use SSL (Secure Sockets Layer) technology to protect your credit card information online. When you access the shopping cart page, your computer will begin communicating securely with our server.
11. Specific Internet Issues
11.1. Links to Other Websites
11.1.1. The EUROSOL SAT Website and its various web pages may contain links to third-party websites and resources managed by third parties. When you click on these links, you will be directed to those external websites or internet resources. We have no responsibility or control over those websites or resources or their activities concerning the collection, use, and disclosure (processing) of your Personal Data.
11.1.2. We encourage you to read the privacy policies of those other websites to understand how they collect and use data related to you.
11.2. Cookies and Beacons
11.2.1. Our Website(s) use cookies and web beacons.
11.2.2. Cookies are small text files generated when you visit our Website(s) or use our online services. They reside on your computer and can uniquely identify your browser. We use two types of cookies: (a) session cookies, which are used while you are visiting the website and expire when you leave it, and (b) persistent cookies, which are small files generated when you register or log into the website. These remain on the computer used to register and help recognize you when you return or log in using the same device. We use cookies on our Website to allow you to set your personal preferences and help us provide a better user experience.
11.2.3. Cookies also help us analyze traffic patterns on our Website, store user preferences, and monitor trends to better understand which parts of our Website are popular and enhance the browsing experience for our users. We may also use cookies when you register online to receive services or information.
11.2.4. As long as your browser permits, you may reject cookies. However, doing so may affect your use of our Website and limit your ability to access certain functions and perform operations.
11.2.5. Tracking Tags/Beacons: Each page on our Website contains tracking pixels that allow us to monitor your progress through the different pages you visit on the site. This information is anonymized before being analyzed.
12. Minors
12.1. We will never knowingly obtain or request Personal Data from minors under the age of sixteen (16) without first obtaining verifiable parental consent. No minor under the age of 16 should provide us with any information. If we discover that a minor under the age of 16 has provided us with Personal Data without the required verifiable parental consent (such as by submitting information through our Website), we will proceed to delete such Personal Data from our files.
13. Legal Compliance
13.1. EUROSOL SAT has implemented the necessary procedures to receive and respond to inquiries regarding EUROSOL SAT's policies and practices concerning the management of Personal Data. All complaints or inquiries must be submitted in writing and sent to the address indicated in Section 14 below, although we do not impose any formal requirements for doing so.
13.2. EUROSOL SAT will review all complaints. Requests will be forwarded to the appropriate Personal Data Manager. When there are valid grounds for a complaint, EUROSOL SAT will take the necessary measures to resolve the issue, including modifying its policies and practices if necessary.
14. Contacting Us
14.1. If you have any questions or inquiries regarding this Privacy Policy or the data collection practices described herein, please contact us:
14.2. Please remember not to send confidential information through unencrypted means (such as email), including passwords, bank account information, etc. If you wish to unsubscribe, please refer to Section 6.4 above.
